Support Policy
At Thadsa, we are committed to providing exceptional customer support to ensure a seamless shopping experience for all our customers. Please review our Support Policy below for information on the support services we offer:
1. Customer Support Channels:
- We offer customer support through various channels, including email, live chat, and phone support.
- Our Customer Support team is available during regular business hours 09:00 to 17:00, Monday through Friday, excluding holidays.
2. Support Queries:
- For assistance with order-related inquiries, product information, shipping status, or any other questions or concerns, please contact our Customer Support team.
- Provide as much detail as possible when submitting your query, including your order number, product details, and a clear description of the issue.
3. Response Time:
- We strive to respond to all customer queries and support requests promptly.
- Our goal is to acknowledge your query within 2 working days and provide a resolution or update within a reasonable timeframe based on the complexity of the issue.
4. Technical Support:
- For technical issues related to website functionality, account access, payment processing, or other technical matters, please contact our Technical Support team.
- Technical support inquiries will be addressed by our team of experienced technicians and developers.
5. Escalation Process:
- If you are not satisfied with the resolution provided by our Customer Support team, you may request to escalate your issue to a supervisor or manager for further review.
- We value your feedback and will do our best to address any concerns or issues promptly and effectively.
6. Feedback and Suggestions:
- We welcome your feedback, suggestions, and comments regarding our support services and overall shopping experience.
- Your input helps us improve our services and better meet the needs of our customers.
7. Changes to Support Policy:
- We reserve the right to update or modify this Support Policy at any time. Any changes will be effective immediately upon posting on our website.
By using our support services, you acknowledge that you have read, understood, and agreed to comply with this Support Policy.
If you have any questions or concerns about our Support Policy or require assistance, please contact our Customer Support team at https://thadsa.com/shop/support_ticket.