Return Policy
Welcome to Thadsa, where customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. However, if you need to return or exchange a product, please review our Return Policy below:
1. Eligibility:
- To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Returns/exchanges are typically accepted within 14 days from the date of purchase. Please refer to the specific return period mentioned on the product page.
2. Non-Returnable Items:
- Certain products are not eligible for return or exchange due to hygiene reasons, copyright issues, or customization/personalization. These include:
- Perishable goods (e.g., food items)
- Custom-made or personalized products
- Digital downloads or subscriptions
- Items classified as hazardous materials
- Products with broken seals or missing parts
- Food Products
3. Return Process:
- To initiate a return or exchange, please contact our Customer Support team within the specified return period. Provide your order number and reason for the return/exchange.
- Our team will provide you with instructions on how to return the product, including the return shipping address and any required documentation.
- Please pack the product securely to prevent damage during transit and include a copy of the original invoice or order confirmation.
4. Refunds/Exchanges:
- Once we receive the returned product and verify its condition, we will process your refund/exchange accordingly.
- Refunds will be issued to the original payment method used for the purchase, minus any applicable shipping charges or restocking fees.
- Exchanges will be processed based on product availability. If the requested exchange item is not available, a refund will be issued instead.
5. Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or error on our part.
- We recommend using a trackable shipping method for returns to ensure safe and timely delivery.
6. Damaged or Defective Products:
- If you receive a damaged, defective, or incorrect product, please contact us immediately to arrange for a replacement or refund. Provide photos of the damaged/defective item for our records.
7. Changes to Return Policy:
- We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase on our platform, you acknowledge that you have read, understood, and agreed to comply with this Return Policy.
If you have any questions or concerns about our Return Policy, please contact our Customer Support team at https://thadsa.com/shop/support_ticket.